At Tip Top Collections Chennai, customer satisfaction is important to us. We strive to provide high-quality ethnic wear collections that meet your expectations. Please read our Refund & Returns Policy carefully before making a purchase.

Return Eligibility

We accept return requests only under the following circumstances:

  • Product received is damaged during transit.
  • Product received is defective or has a manufacturing defect.
  • Incorrect product delivered.
  • Wrong size delivered compared to the confirmed order.

To be eligible for a return:

  • The return request must be made within 48 hours of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • Proof of purchase must be provided.

Non-Returnable Items

For hygiene, customization, and product-specific reasons, the following items are generally not eligible for return or exchange:

  • Sarees with fall and pico work completed
  • Altered or customized products
  • Stitched or tailored products made to customer specifications
  • Products purchased during clearance or final sale events
  • Gift vouchers or promotional items
  • Products showing signs of use, washing, or damage after delivery

Return Request Process

To initiate a return request:

  1. Contact us via WhatsApp or email within 48 hours of receiving the product.
  2. Share your order details and clear photographs of the product.
  3. Our team will review the request and provide further instructions.
  4. Approved returns must be shipped back as instructed.

Returns sent without prior approval may not be accepted.

Exchange Policy

Subject to product availability, exchanges may be offered for:

  • Size-related issues
  • Incorrect product received
  • Approved product defects

Customers may be responsible for applicable shipping charges for exchanges unless the error occurred on our part.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed through the original payment method wherever possible.
  • Processing time may take 5–10 business days depending on banking or payment provider timelines.

In certain cases, store credit or exchange options may be offered instead of monetary refunds.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Share clear photographs and relevant order details.
  • Do not remove tags or use the product before reporting the issue.

Our team will review the claim and provide an appropriate resolution.

Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment confirmation.

If the order has not been processed or dispatched, eligible refunds will be issued accordingly.

After Dispatch

Orders cannot be cancelled once they have been shipped.

Customers may refer to the return eligibility conditions after delivery.

Shipping Charges

  • Original shipping charges are generally non-refundable.
  • Return shipping costs may be borne by the customer unless the return is due to an error by Tip Top Collections Chennai.
  • Shipping charges incurred during exchanges may apply based on the circumstances.

Quality Assurance

Every product undergoes quality checks before dispatch. However, if any issue arises, we encourage customers to contact us promptly so we can assist with a suitable resolution.

Policy Changes

Tip Top Collections Chennai reserves the right to update or modify this Refund & Returns Policy at any time without prior notice.

Updated policies will be published on this page.

Contact Us

For return, exchange, cancellation, or refund-related enquiries, please contact us.